AVH’s Cancellation Policy (No-shows or late cancellation):

Inside 24-hours timeline prior to arrival, any cancellation against any room rate plan or type confirmed will attract a full refund minus bank charges. Any cancellation outside the 24-hour window, will attract a 100% charge against any room rate plan or type confirmed.Under no circumstance will the room type or room rate plan confirmed change within the 24-hour window to avoid any disturbance to any other reservation made.

Airport shuttle service (pick-ups free of charge & USD10 for any airport drop):

Regarding airport transfer, if required or confirmed, please be advised as you exit the arrival lounge to be on the lookout for our staff who will be holding a placard bearing the name of the hotel – Airport View Hotel.

Billing Information:

Payment is either in cash (USD, UGX or EUROS) or by credit card (VISA, MasterCard, Amex or VISA Electron). Payment for meals & refreshments in restaurant can also be either in cash or by credit card whichever is convenient for you.

Guestroom amenities:

• Air-conditioning: All the rooms have air conditioning (BTU Daikin type with inverters).
• Free bottled water
• Daily housekeeping
• Private room access
• Glazed or adequacy curtained windows with black-out curtains.
• Cabled (Satellite TV) are available in each room
• Coffee/tea maker facilities are available in each room
• In-room massage available (on request)
• Smoke detectors.
• Telephone connection (intercom – National & International calls): all the rooms have telephone connection.
• Reading table with reading light
• All rooms are burglar proofed, periodically fumigated with a daily spraying and air rating routine